Frequently Asked Questions: Access App

Getting help on the SchonellⓇ Access App

Download app instructions for iOS and Android devices

This guide is to help you get started with using the access control app on your Schonell access system, including tips and advice on problems you might encounter.
If your questions or concerns have not been addressed in any section of the FAQ, kindly Contact Us and a representative will assist you.

Which Schonell devices are compatible with the Access App?

Compatible devices can use certain or all functionalities of the Access App.

Device compatilibility:

Fully supported:
Interphone 2
Interphone Zero
Guard Interphone 2

Not supported:
Interphone Hybrid
Interphone Classic
Guard Interphone

Is my old Schonell interphone App login valid for the Access App?

Yes.

The same login credentials in the Schonell Interphone app maybe used for the access app.

Do make sure that your account is submitted, approved and programmed into the interphones by your building's administrator.

No configuration or setup is required.

Getting started: How do I configure the Access App to open my door or entrance?

No configuration is required for app users.

if your account is submitted, approved and programmed into the interphones by your building's administrator, you should automatically see available and connected interphones in the home menu screen tab of the app.

I am logged in but I do not see any connected devices under the SMART LOCK tab.

Configuration is not required for all app users.

if your account is submitted, approved and programmed into the interphones by your building's administrator, you should automatically see available and connected interphones in the home menu screen tab of the app.

If no devices are shown in the home screen, kindly contact your building management or administrator to get your account approved and programmed into the system.

Can I login to multiple devices using the same App account?

Yes, for the Schonell Access app, you may login to multiple devices using the same login credentials.

This will ensure that you will always have access to your front door, no matter where you are.

I have granted access on my app but the door does not open. What do I do?

This could be possible when the phone is disconnected from the internet through cellular or wifi.

Alternatively, it could be a lost of connectivity with the interphone device.

Kindly check your connections and try again.

Alternatively, try using another device to grant access.

If it still fails to work, kindly contact our support for assistance.

What is Visitor Management System (VMS)? How does it work?

Visitor Management System allows tenants to grant access to visitors by generating One-time passwords.

This allows visitors to gain entry by simply pressing # followed by the passcode on the interphone's keypad.

If you account is approved by your building manager, you should be able to generate passcodes for all connected interphone systems.

Why is my device not showing up in the Access Control App?

Why cant I receive calls on the Access App?

As its name suggests, the Schonell Access App is used for access control and not for receiving calls.
To receive app calls, you will need to download the Schonell Interphone App.

Forgot Password? How do I sign in to my Schonell Access App?

If you need help resetting you password, we can help by sending you a link to reset it.

1. In the app log in screen, press "Forgot Password?"
2. Enter your email address and press "Send Reset Email"
3. An email will be sent to you to reset your password.
4. Click on the URL provided in the email and enter a new password .

If you have made multiple reset requests, only the latest email reset link will be valid.