Frequently Asked Questions: Access App

Getting help on the SchonellⓇ Access App

This guide is to help you get started with using the access control app on your Schonell system, including tips and advice on problems you might encounter.
If your questions or concerns have not been addressed in any section of the FAQ, kindly Contact Us and a representative will assist you.

Which Schonell devices are compatible with the Access App?

Is my old Schonell interphone App login valid for the Access App?

Getting started: How do I configure the App to open my door or entrance?

I am logged in but I do not see any connected devices under the SMART LOCK tab.

Can I login to multiple devices using the same App account?

I have granted access on my app but the door does not open. What do I do?

What is Visitor Management System (VMS)? How does it work?