Getting help on the Schonell App

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This guide is to help you get started with receiving visitor calls on your Schonell Intercom system,  including tips and advice on problems you might encounter.
If your questions or concerns have not been addressed in any section of the FAQ, kindly Contact Us and a representative will assist you.
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Getting Started


It's easy to get started with Schonell. All you need to do is:

- Download the Schonell App to your device.
- Create a free account for Schonell.
- Sign in to Schonell.

​It's that simple.


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Video Calls


To receive video calls from visitors, 
you will first need to submit the 8 digit Schonell user ID found on your app to your building's management.

Your Interphone has to be programmed with the App ID,
which is done by your building manager.
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After that, remember to stay signed in, ​and ​have a stable internet connection on your device!​​
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General Troubleshooting


​If you’re having trouble with the app, a few basic troubleshooting tips can solve a wide variety of issues.

If your problem persists after following all of these tips please contact us with a description of your issue so that we can assist you further.
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