Privacy & terms.

Schonell Pte Ltd ("Schonell", "we", "us", "our") provides cloud-based intercom, access control, visitor management, and condominium digital services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect personal data in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA") and its subsidiary legislation. By using our Services or website, you consent to the practices described here.

01 Scope

• Residents, tenants, and authorised occupants using Schonell applications;
• Property managers, MCSTs, and building administrators;
• Business customers and authorised system users; and
• Website visitors (schonell.co).

02 Data Controller and Data Intermediary Roles

2.1 MCST / Building Management as Data Controller

For condominium and estate deployments, the MCST, building owner, or property management entity determines how resident data is used and is therefore the organisation with primary responsibility for that data under the PDPA (the "Data Controller").

2.2 Schonell as Data Intermediary / Processor

In such deployments, Schonell acts as a Data Intermediary under the PDPA. We process personal data strictly on behalf of, and in accordance with the instructions of, the MCST or authorised client. We do not independently decide how resident data is used.

2.3 Direct Relationships

For website enquiries or direct business communication, Schonell acts as the Data Controller and is fully responsible for the personal data collected.

03 Personal Data We Collect

3.1 Resident / User Information

• Name; unit number / property address;
• Phone number and email address;
• Resident type (owner / tenant / authorised occupant);
• Login credentials (securely stored or tokenised); and
• Device identifiers (mobile device ID, push tokens).

3.2 Access Control & Intercom Data

• Door access logs (entry/exit records);
• Intercom call logs (incoming/outgoing, timestamps);
• Visitor entry records;
• Temporary access credentials (QR codes / PINs where applicable); and
• Access permissions assigned by administrators.

3.3 Administrative Data

• MCST / management user accounts;
• Admin actions and audit logs; and
• System configuration data.

3.4 Technical Data

• IP address, browser type, and device information;
• Operating system;
• App usage logs and session data; and
• Error logs and diagnostic data.

3.5 Website Data

• Name, email, and contact details submitted via forms;
• Cookies and analytics data; and
• Website usage behaviour.

04 Purpose of Collection

We collect and use personal data to:

• Operate intercom, access control, and smart building systems;
• Authenticate users and manage secure access;
• Enable communication between residents, visitors, and building management;
• Process access requests and visitor approvals;
• Maintain audit logs for security and accountability;
• Provide technical support and system maintenance;
• Improve system performance and reliability;
• Detect and prevent unauthorised access or misuse; and
• Comply with legal and regulatory obligations.

05 Legal Basis for Processing

Where consent is not obtained or is not practicable in the circumstances, we may rely on the legitimate interests exception under the PDPA for purposes such as security monitoring, fraud prevention, and system reliability, having assessed that the benefit to the public and our clients outweighs any adverse effect on the individuals concerned.

06 Account Access and Authentication

Access is granted strictly through accounts issued by authorised administrators (e.g. MCST or property management):

• Each account represents an authorised system identity;
• Authentication is required for all access;
• The system validates credentials but does not verify real-world occupancy; and
• Account issuance, updates, and revocation are managed by the deploying authority.

Users are responsible for safeguarding their login credentials and must not share them with unauthorised persons. Where credentials are shared, the system will still grant access as authenticated system access based on the credentials presented, the system validates the credential, not the identity of the person presenting it. Sharing credentials may therefore result in access being granted to individuals other than the account holder.

07 Video and Audio Data

Where your Schonell intercom deployment includes video or audio calling functionality, video and audio are transmitted live between the visitor panel and the resident’s device or app to facilitate real-time communication, and are not recorded or stored by Schonell. Where a specific deployment or feature involves recording (for example, a visitor snapshot on an unanswered call), such recordings are retained only for the period set out in Section 10 below, and access to them is controlled by the MCST or building management as Data Controller, not by Schonell.

08 Disclosure of Personal Data

We do not sell personal data. Personal data may be disclosed to:

• MCSTs, building management, or property owners;
• Authorised residents or system users;
• Third-party service providers (cloud hosting, SMS/email providers, notification services);
• Technical vendors under confidentiality obligations; and
• Regulatory or legal authorities where required by law.

All third parties are required to maintain appropriate data protection standards.

09 Data Security

• Encrypted data transmission (TLS/HTTPS);
• Secure authentication systems;
• Role-based access control;
• Audit logging of system activity;
• Controlled access to production infrastructure; and
• Monitoring and security updates.

No system can guarantee absolute security, but we continuously maintain and improve our safeguards. Our Services also depend on internet connectivity, third-party telecommunications infrastructure, and on-site hardware; we do not guarantee uninterrupted or error-free operation. Further detail on service availability is set out in our Terms of Use.

10 Data Retention

Personal data is retained only for as long as necessary to provide the Services, fulfil contractual obligations, comply with legal requirements, and maintain audit and security logs. Data may be deleted or anonymised upon contract termination, subject to client requirements and legal obligations.

11 Access and Correction Rights (PDPA)

Under the PDPA, individuals may request access to their personal data and correction of inaccurate personal data. Requests should be directed to the MCST or building management (primary Data Controller), or to Schonell where we act as Data Controller. Identity verification may be required before processing requests. If you withdraw consent to processing that is necessary for a feature to function (for example, app-based access), that feature may no longer be available to you; we will inform you of the likely consequences before acting on a withdrawal request.

12 Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand website usage, improve user experience, and analyse traffic patterns. This may involve transfer of technical data (such as IP address, in truncated or anonymised form where configured) to servers located outside Singapore, including the United States, under the analytics provider’s own data protection safeguards. You may disable cookies via browser settings, but some features may not function properly.

13 Cross-Border Data Transfers

Where personal data is transferred outside Singapore, we ensure that recipients provide a standard of protection comparable to PDPA requirements through contractual or legal safeguards, in accordance with Section 26 of the PDPA.

14 Data Breach Management

• Contain and assess the incident promptly;
• Notify the Personal Data Protection Commission (PDPC) and affected parties where required under the PDPA’s Data Breach Notification obligation; and
• Implement corrective and preventive measures.

15 Third-Party Services

We may engage third-party service providers for cloud infrastructure hosting; messaging and notification delivery (SMS, push notifications, email); telecommunications and voice services (including SIP trunking, VoIP, and call routing); and analytics, monitoring, and system performance tools. These providers process personal data only under our instructions and are contractually bound to maintain confidentiality and appropriate safeguards under the PDPA.

16 Children’s Data

Our Services are typically accessed within a household account managed by a parent, guardian, resident, or the MCST/building management, rather than opened directly by a child. Where a minor’s data is processed in this context, the managing adult or MCST is responsible for ensuring appropriate consent, consistent with their role as Data Controller under Section 2 above.

17 Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or regulatory changes, system enhancements, or operational updates. Updated versions will be posted here with a revised effective date.

18 Contact Us

These Terms of Use ("Terms") govern access to and use of the intercom, access control, visitor management, and related software and hardware services provided by Schonell Pte Ltd ("Schonell", "we", "us", "our"), including Schonell Access, Interphone Cloud, and the Schonell App (collectively, the "Services"). By accessing or using the Services, you ("User", "you") agree to be bound by these Terms. If you are using the Services as a resident or occupant of a condominium or estate, your use is also subject to any rules issued by your MCST or building management, which take precedence over these Terms for matters of estate access policy.

01 Definitions

• "Client" means the MCST, building management corporation, property manager, or business entity that has contracted with Schonell to deploy the Services at a property.
• "Account" means the login credentials issued to a User to access the Services.
• "Services" means Schonell Access, Interphone Cloud, the Schonell App, and any associated hardware, firmware, or cloud platform provided or operated by Schonell.
• "Personal Data" has the meaning given in the PDPA and is addressed separately in our Privacy Policy.

02 Description of Services

Schonell provides cloud-connected intercom, door access control, and visitor management software and hardware. The Services are typically deployed by a Client (e.g. an MCST or property manager), which controls account issuance, access permissions, and estate-level policy. Schonell operates the underlying platform and infrastructure on the Client’s instructions.

03 Accounts and Eligibility

• Accounts are issued and managed by the Client, not directly by Schonell, unless you are a direct business subscriber.
• You must provide accurate information when an Account is created and keep it up to date.
• The Services authenticate the credentials presented at login; they do not verify the real-world identity or occupancy status of the person using those credentials.
• Account suspension, modification, and revocation are managed by the Client’s authorised administrators. Schonell acts on Client instructions in this regard.

04 User Responsibilities and Credential Security

You are responsible for safeguarding your Account credentials, including login details, QR codes, and PINs, and for all activity that occurs through your Account. You agree not to share your credentials with unauthorised persons.

Because the Services authenticate credentials rather than the identity of the person presenting them, sharing your credentials may result in access being granted to individuals you did not intend to authorise. Notify your Client’s administrator promptly if you suspect your credentials have been compromised, lost, or misused.

04a Access Control and Security Limitations

The Services are designed to facilitate communication, access management, and audit logging for residential and commercial premises. The Services do not constitute a fail-safe or guaranteed security system. Schonell does not guarantee that access will always be correctly granted or denied, that unauthorised access will be prevented, or that the Services will operate without interruption. The Services should be understood as one layer within a property’s overall security arrangements, not as a substitute for them.

04b Client Responsibility for Access Continuity

The Client (e.g. the MCST or property manager) is responsible for ensuring that alternative access arrangements, such as physical keys, on-site security personnel, or manual override procedures, remain available at the property. The Services should not be relied upon as the sole means of accessing a property, and Schonell recommends that Clients maintain a documented fallback access procedure for use during any service interruption.

04c Role of the Client

Schonell provides the platform on which access permissions are configured and operated. The Client is solely responsible for determining who is granted or denied access, and for keeping those permissions up to date. Schonell does not independently verify, approve, or second-guess the access rights configured by the Client, and acts on the Client’s instructions in this regard.

05 Acceptable Use

You agree not to:

• use the Services for any unlawful purpose, or in a way that infringes the rights of others;
• attempt to access accounts, devices, or data you are not authorised to access;
• probe, scan, or test the security or authentication mechanisms of the Services without authorisation;
• interfere with or disrupt the integrity or performance of the Services or connected networks;
• use the intercom or voice functionality for unsolicited calling, auto-dialling, or any purpose inconsistent with normal residential or commercial use;
• attempt to reverse-engineer, decompile, or circumvent technological protection measures in the Services, except as permitted by law.

We may investigate suspected violations and may suspend or terminate Accounts involved in prohibited activity, consistent with Section 10 below.

06 Service Availability and Dependencies

The Services depend on your internet connection, third-party telecommunications infrastructure, cloud hosting providers, and on-site hardware, none of which are fully within Schonell’s control. We take reasonable steps to maintain availability but do not guarantee uninterrupted or error-free operation. Service interruptions may occur due to internet outages, power loss, hardware failure, third-party service outages, or maintenance. Where the Services support voice or intercom calling, call quality and connectivity depend on the underlying telecommunications and internet infrastructure and are not guaranteed.

07 Emergency Access, Important Notice

The Services, including any intercom or calling functionality, are not a substitute for Singapore’s emergency services. In an emergency, always contact the Singapore Police Force (999) or the Singapore Civil Defence Force ambulance/fire services (995) directly using a telephone, rather than relying on the Services. Schonell does not guarantee that intercom or app-based calling will connect to emergency services, and is not responsible for any delay or failure in emergency response arising from reliance on the Services in place of a direct emergency call.

08 Fees and Payment

Schonell’s hardware and Services are primarily supplied through authorised distributors and installers, and applicable fees and payment terms are set out in the commercial agreement between Schonell (or its distributor) and the Client. Where Schonell bills a User directly for a subscription service, fees are payable in advance on the agreed billing cycle, and we will provide reasonable notice of any fee changes before they take effect.

09 Intellectual Property

All software, firmware, trademarks, designs, and content that form part of the Services are the property of Schonell or its licensors and are protected by applicable intellectual property laws. These Terms do not grant you any ownership rights, only a limited, non-exclusive, non-transferable right to use the Services as intended.

10 Suspension and Termination

Access to the Services may be suspended or terminated by the Client (e.g. upon move-out or estate policy) or by Schonell where an Account is used in violation of these Terms, or where continued provision of the Services is no longer commercially or technically viable, with notice where practicable. Upon termination, your right to use the Services ceases immediately; provisions that by their nature should survive termination (including Sections 11, 12, and 14) will continue to apply.

11 Disclaimer of Warranties

The Services are provided on an "as available" basis. To the maximum extent permitted by Singapore law, Schonell disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in this Section limits any warranty implied by law that cannot lawfully be excluded.

12 Limitation of Liability

Nothing in these Terms excludes or limits Schonell’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under Singapore law, including under the Unfair Contract Terms Act 1977.

Subject to the foregoing, and to the maximum extent permitted by law, Schonell shall not be liable for indirect, incidental, special, or consequential loss (including loss of profits, loss of use, or loss of data) arising from or in connection with the Services, and Schonell’s total aggregate liability in any 12-month period shall not exceed the total fees paid to Schonell for the Services giving rise to the claim during that period.

Schonell is not liable for loss or damage arising from your failure to safeguard your credentials, from circumstances beyond Schonell’s reasonable control (including internet, power, or third-party service outages), or from physical security incidents that are not caused by Schonell’s negligent act or omission. This includes, without limitation, loss or damage arising from inability to access a property, unauthorised access to a property, delayed or failed access events, or reliance on the Services as a sole means of property access, in each case except to the extent directly caused by Schonell’s own negligence or breach of these Terms.

13 Indemnification

You agree to indemnify and hold Schonell harmless from claims, losses, and reasonable expenses (including legal costs) arising from your breach of these Terms or your misuse of the Services, except to the extent caused by Schonell’s own negligence or breach of these Terms.

14 Governing Law and Jurisdiction

These Terms are governed by the laws of Singapore. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

15 Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services or applicable law. Material changes will be notified by posting the revised Terms here with an updated effective date. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

16 Contact Us